Orders

Do you have a question about your order?
Find all the information you need to track, modify, or receive your order with complete peace of mind.

Track my order

Once your order has been shipped, you will receive an email with a tracking link.

📩 Email sent within 24 to 48 hours after confirmation
🚚 Real-time tracking available
📦 Delivery in France and internationally

If you haven’t received your tracking link, please check your spam folder or contact us.

Each order is carefully prepared by our team.

⏳ Preparation time: 24 to 48 business hours
📦 Fast dispatch from our warehouse
📅 Excludes weekends and public holidays

🇫🇷 France: 2 to 4 business days
📍 Pickup point: 2 to 6 business days
⚡ Express: 1 to 2 business days
🌍 International: depending on destination

🚚 Free shipping on orders over €100 via Mondial Relay

We’re here to help.

📦 Parcel not received
📦 Damaged product
📦 Missing item

Please contact us as soon as possible with your order number so we can find a solution.

An order can only be modified or canceled if it has not yet been shipped.

We recommend contacting us as soon as possible after your purchase.

All transactions are 100% secure.

🔒 Secure SSL payment
💳 Credit card
🛍️ Other payment methods available depending on your country

Our customer service team is here to assist you with any questions.

📧 Contact us here: Jennah Customer Service